Arctic IT solutions for Retail

Retail is detail and complexity. Retailers have to reduce inventory investment while improving in-stock positions, increase customer service while reducing labor costs, and decrease operation costs while expanding to multiple channels. Add to these demands the need to consolidate acquisitions, fight off encroaching competition, and do it all in a challenging economic cycle, and it is clear that retail requires advanced business solutions.

The Microsoft Dynamics vision for retail is focused on simplifying the user experience, bringing forth new innovations, and offering choices to retailers in how they use business management solutions to help their people be more productive, get better insight and control of key business processes, and create lasting connections with customers and suppliers. We deliver this vision for the retail industry by connecting consumer retail experiences with stores, the retail enterprise and e-commerce enabling the retailers' employees to gain insight into customer behavior and apply it to optimize the whole chain of operations— from sales to supply. This creates what we call ”Connected Experiences for Retail with Microsoft Dynamics.”

Microsoft Dynamics retail business ERP and CRM solutions are designed to handle the complex business of retail from point-of-sale to back office and through to the warehouse and the corporate office. These affordable, integrated software solutions, with options for retailers based on company size and business complexity, can be deployed quickly, without complicated customization or drawn-out implementations.

Microsoft Dynamics now offers a powerful end-to-end retail solution that delivers our vision for midsized retailers. The 2010 National Retail Federation’s “Big Show” in New York, saw the debut of the Microsoft Dynamics AX for Retail solution. This solution will help retailers gain insight into customer behavior and then use it to optimize the whole chain of operations—from sales to supply and distribution.

Optimize inventory management and merchandising decisions

• Gain insight into product, department, and store performance.
• Respond immediately to trends in customer purchasing behavior.
• Improve product pricing management with fact-based decisions.

Improve customer service

• Shorten lines and decrease checkout times.
• Handle complex transactions, including couponing and special offers.
• Check product availability in stores and warehouses.

Support multichannel operations

• Process orders and returns via any channel.
• Gather and analyze real-time, multichannel data to respond quickly to customer demand.
• Coordinate and track customer interaction across multiple channels.